Shipping Policy

Shipping Policy

Welcome to KTMCTY.com. We are committed to providing you with a seamless shopping experience. Below are the terms and conditions regarding our shipping process:

Order Processing Time

Once your order is placed, please allow 1-3 business days for processing and packing before shipment. We make every effort to process and ship orders promptly. However, delays may occur due to factors such as high demand or logistical challenges. We appreciate your understanding in such cases.

Shipping Methods and Delivery Times

We offer various shipping methods to suit your needs. The following are standard shipping options:

  • Standard Shipping: Delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-3 business days.
  • Same-Day Shipping: Available on select items and locations (only for orders placed before 12 PM local time).

Please note that delivery times may vary depending on your location, and shipping delays can occur during peak seasons, holidays, or due to unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout based on the shipping method chosen and your delivery address. Please note that all shipping charges are non-refundable.

  • For orders over $100, standard shipping is free within the country.
  • For orders under $100, standard shipping charges will apply based on the destination.
International Shipping

We currently offer international shipping to select countries. International shipping rates are calculated at checkout based on the destination country and the weight of your order. Please be aware that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the respective courier’s website. Please allow 24-48 hours for tracking information to be updated.

Delivery Issues

While we strive for timely and accurate delivery, delays or issues may occasionally arise. In case your package is delayed or undelivered, please contact our customer service team at CustomerService@KTMCTY.ca or call +91-7865953803 for assistance.

Order Modifications

Once an order is placed and processed, we are unable to modify the shipping address or items in the order. Please ensure that all details are correct before confirming your purchase.

Missing or Damaged Items

In the event that your order is missing or arrives damaged, please report it to us within 48 hours of receiving the package. To facilitate the return or replacement process, please keep the original packaging, product tags, and invoice. Contact our customer service team immediately at CustomerService@KTMCTY.ca or call +91-7865953803 for assistance.

No Exchange, No Refund Policy

Due to hygiene and quality considerations, we regret to inform you that we do not accept exchanges or offer refunds on our clothing items. We urge you to carefully review your order before completing the purchase. However, in case of any broken or defective items, please refer to the conditions below:

  • The product tag must still be attached to the clothing.
  • The bill should be presented, and the issue must be reported within 48 hours of receiving the product.
Force Majeure

In case of any unforeseen circumstances such as natural disasters, war, or other events beyond our control, there may be delays in processing or shipping orders. We will notify you of any significant delays and do our best to resolve the issue promptly.

Contact Us

If you have any questions about our shipping policies, please reach out to our customer service team:

We appreciate your understanding and thank you for shopping with KTMCTY.com.